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Please call us at 519-884-2792 or Toll-Free at 1-877-442-4462 to place an order

or email your inquiry to [email protected]

Return/Exchange Policy

We try our best to keep customers happy.

All discounted items are final sale.

There is a 7 day exchange policy for regular priced merchandise.  Original sales slips, original packaging, product stickers must be on all product.  There are no exceptions.

No returns or exchanges will be accepted on any clearance items, or on items sold as special sales.

Special orders are never returnable.

We keep our prices low,

our service great,

and our selection fabulous.

We appreciate your understanding.

Online/In Store Pricing

While we strive for accuracy in our pricing, in the event of a discrepancy, the MSRP will be determined by the most up to date manufacturer catalogue.

Prices are subject to change without notice.

Product Availability

Items listed on our website are those that are currently available products from the company. (Product availability are subject to change without notice.) We cannot guarantee that these items are in our physical stock. Typically, items listed on our website can be received from our distributors within a 4-6 week time frame if it is not in stock. If you are concerned about the availability of a product we list online, please contact our sales associates at 1-877-442-4462 to confirm availability before placing your online order. Please consult our Order Cancellation and Restocking Policy for processed order cancellation 

Your Order Status

Once you have successfully submitted your order, it is sent to an associate at Household China and Gifts to review. Your payment is not processed and your order is not confirmed until we have contacted you to inform you of the product availability. Please see our Product Availability section above for more information. Once your payment has been processed and you are awaiting the arrival of an out of stock item, if you wish to cancel your order it will be subject to our Order Cancellation and Restocking Policy. While we are diligent to provide accurate time frames for receipt of out of stock items, our quoted time frame is only an approximation and not a guarantee.  

Shipping Destinations

Household China and Gifts only ships within Canada and the United States. We do not accept orders for shipment outside of these countries.

Order Cancellation and Restocking Policy

Any order that has been processed and then cancelled will have a 15% restocking fee applied. This applies to all in-store, phone and online orders that are processed by Visa, Mastercard, Debit or Cash. All special orders are final sale.

While we strive to continually provide current and accurate information, erros may occasionally occur in pricing, special offers, product information or images. Such errors are subject to correction at any time. We reserve the right, at our sole disrection, to cancel or refuse any orders placed for an item. In such instances we will either contact you regarding the matter or cancel your order and notify you of such cancellation.

Special Care Shipping & Ordering

Shipping fragile merchandise is our specialty. Be assured that each piece of your order is hand packed by our experienced shipping staff to give your package every opportunity to reach you undamaged. We have exceeded not only courier company standards on packaging but also our distributors packaging standards. We are proud to boast an exceptionally low breakage rate on all of our shipping. Should however anything be damaged upon your order's arrival, we simply ask you to call us immediately and we will be happy to do all we can to rectify the situation. In the event of a breakage, please retain all exterior and interior packaging materials. If possible, sending pictures of the damage to [email protected] helps us to resolve the issue more quickly.

Couriers

All parcels destined within Continental North America leave our store with Can-Par Ground Service. Within Canada, parcels are delivered by Can-Par Ground Service and US parcels are delivered by UPS. (Can-Par shipments are transferred to UPS at the border.) Please note though that insurance is very limited for parcels sent by post. Please note that PO Box addresses are not permitted as an address for delivery as the couriers require a signature for most deliveries. 

Shipping Charges

Shipping charges are determined by the value and weight of each parcel. However we do receive corporate rates and charges are usually fairly minimal. Shipping charges also include all available insurance (determined by the destination and value - please see the Insurance Information section) as well as any applicable cross-border charges for most parcels (please see customs and duty charges). Shipping charges will be automatically shown with your order totals on any on-line purchases made through our secure shopping basket system.

Delivery Times

The courier's transportation time can range from overnight to 10 business days – depending on the shipping zone where your parcel is being sent to. We will send you information both in your confirmation and shipping notification e-mail on the estimated time for your area. Should you need an order by a specific date, please make note of this information in the appropriate area on your on-line order, or do be sure to mention it to one of our sales consultants if you place your order by phone. 

Customs / Duty Charges

Residents of the USA do not pay any Canadian taxes on purchases. Parcels valued at under $200. US are not charged customs tax or brokerage fees on ground shipments being delivered in the USA (these charges are covered by our shipper/customs broker). Orders to be ground shipped that are over $200. US dollars will be automatically divided into lots and shipped separately over a period of time unless otherwise requested. For duty charges on merchandise over $200. US that is to be shipped all at once (or cannot be separated), please contact your US customs office for duty charge information - a brokerage fee will also be charged on each parcel that is valued at over $200. US. The Customs office will also require a Social Security Number (for a personal purchase) or IRS number (for a business purchase) on orders that will be Express Shipped or are OVER $200. US PER PARCEL. If you are ordering a single piece that is over this value, a parcel that is not to be divided into several shipments, or having your order express shipped, please indicate your Social Security Number or IRS number on your order. Otherwise, this information is not necessary.

For parcels shipped by UPS, residents of the USA and International residents will be billed any applicable customs, duty and brokerage charges directly for all orders by customs or the courier's broker. Please contact your customs office for duty charge information. 

Insurance  

The ability to insure your parcel(s) is governed by the courier that delivers your parcel. Within Canada and the United States, it is always preferred by the courier that the parcel be sent to a business address rather than a residential address. Sending to a business address results in a more timely delivery and a guarantee that the parcel arrives securely in the hands of someone who can sign for the parcel during business hours. Parcels sent to business addresses are also fully insured against loss or obvious damage to the parcel and its contents.

Residential destinations are insured to a maximum of $300.00 CDN against obvious damage to the parcel and its contents, and are only insured to a maximum of $100.00 CDN against courier loss. Within Canada, parcels must be signed for by the recipient or receiver directly and will not be left on a doorstep unless indicated to do so at the time of ordering. Requesting the parcel to be left without a signature will forfeit ALL insurance on the parcel. Within the USA, it is FedEx's policy and practice to leave parcels on residential properties without obtaining a signature. Should the parcel have been delivered to the correct address and subsequently go missing before being claimed by the recipient, neither the shipper nor courier will claim responsibility for the parcel and all insurance on the parcel becomes void.

For inter-continental deliveries, UPS will fully insure the parcel against loss or obvious damage to the parcel and its contents to a maximum of $500.00 CDN.